Bill Pay FAQs
Q: How do I access the online bill payment system?
Login to Online Banking
, choose "Bill Payment" from the top menu or click on "Pay your bills" under any of your account titles.
Q: Can I make a bill payment to anyone?
A: Yes, you can pay any company, organization or individual with online bill pay.
Q: Can I pay any person or business, even if I don't have an account number?
A: Yes, you don't need an account number to initiate an online bill payment.
Q: When using Bill Pay, how long before a payment reaches the payee?
A: Generally a bill payment that generates an electronic ACH payment will credit the payee's account within two business days. If the payee is unable to receive payments electronically, a paper check will be sent which generally takes 4 days to be received.
Q: Can I cancel a bill payment after I enter it?
A: Yes, you can cancel a payment prior to 8 p.m. the night before the scheduled payment date. You can't cancel a payment on the designated day a payment is to be sent. To cancel a payment, click the "Cancel" link in the Pending Payments section on the Make Payments page.
Q: When will a bill payment be deducted from my account?
A: The amount of the payment will be deducted within one to two business days of the payment processing date.
Q: If I have questions about the Bill Pay system, where can I get support?
A: From the Bill Pay system you can click on "help" under the Other Tasks section of the Make Payments page. For further assistance, call 785-865-1000 to speak with an Account Services Representative during business hours.
Q: What is an e-Bill?
A: An e-bill is an electronic version of your bill that you receive directly within Online Bill Pay, that you can view and pay immediately.
Q: Are e-bills free?
A: Yes, e-bills are free and they can accelerate and simplify the bill paying process. You simply click it, view it, and pay it.
Q: How do I sign up for e-Bills?
A: It’s easy to get started: login to Online Banking and go to the Bill Pay tab. Click the blue "Set up e-bill" link below the biller you wish to receive e-bills from, and follow the online instructions. You should begin receiving your bill online within 1-2 billing cycles. Please bear in mind that whether or not you continue to receive a paper statement in the mail is negotiated strictly between you and the particular biller.
Q: Is an e-bill the same as an e-mail?
A: No, an e-bill is an electronic version of your bill that you receive directly within Online Bill Pay, that you can view and pay immediately while an e-mail is delivered to your personal e-mail inbox.
Q: Do e-bills contain the same information as paper bills?
A: Yes, and in fact e-bills also look exactly like your paper bills. The only difference is that they are conveniently delivered to your Online Bill Pay.
Q: Are e-bills reliable?
A: Yes, we log and track every bill that we receive to assure it is delivered to your account. We can also send you an e-mail if a recurring bill has not been delivered when it was expected.
Q: Can you inform me when my e-bill arrives?
A: Yes, you can tell us to send you an e-mail when your e-bill arrives.
Q: What if I need a paper copy of my bill?
A: Since your e-bill is available online at anytime you can always print a copy if you need one.
Q: Can e-Bills help me avoid missing payments?
A: Yes, you can set up an automatic payment and we’ll pay your e-bill when it arrives. We can also send you an e-mail when your e-bill arrives and when it is paid.
Q: When I set up an e-bill for a payee, which username and password do I enter?
A: You should enter your login information for that biller’s website. If you haven’t registered for online account access with your biller, please take a moment to do so before continuing with the setup process.
Q: Why do I need to enter my usernames and passwords?
A: It enables us to retrieve electronic versions of your bills and present them to you in a single, secure location. Don’t worry, your login information is kept confidential.
Q: Is the login information for my biller's websites kept secure?
A: Yes, we are committed to safeguarding the privacy and security of all your personal information. Your login information is kept confidential, and is used only to retrieve an electronic version of your bill from the biller’s website so that we can present it to you online.
Q: What does Action needed mean?
A: The “Action needed” link usually indicates that we need you to provide updated login information or account specific information to set up an e-bill.
Q: What if my payee sends me information in addition to my bill?
A: Any electronic notices that a biller sends to you will be presented to you just like an e-bill. Once you sign up for e-bills, all paper correspondence from the biller will be sent to the address of record that biller has for you.
E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.