Q: What cards do you offer?
A: We offer ATM cards, Visa Check Cards and Visa Credit Cards. We also offer Visa Check Cards and Visa Credit Cards for businesses.
Q: How do I order a Visa Check Card?
You can request a Visa Check Card for your personal account by applying online
, or visit any of our seven convenient locations
to apply. One of our bank representatives can assist you with information on obtaining a Business Visa Check Card.
Q: How do I activate my new Visa Check Card or ATM card? How do I change my PIN?
A: To activate your new card, call our Card Voice Response system toll-free at 888-227-3096. You can also change your PIN by calling the same phone number. Your current or assigned PIN will be needed to use the Card Voice Response system. You may also visit our Downtown, West 6th or South Iowa locations to activate a card or change a PIN.
Q: I have a Douglas County Bank Visa Credit Card, not a Visa Check Card. How can I contact customer service for my credit card?
A: For information on your Douglas County Bank credit card account, call the number listed on the back of the card. You may also call the customer service number listed on your credit card statement: toll-free 800-423-7503.
Q: I lost my Visa Check Card or ATM Card. What should I do?
A: Immediately report a lost or stolen card. Call our Account Services Department at 785-865-1000 Monday through Friday from 8 a.m. to 5 p.m. Or call toll-free 877-226-2351 after hours.
Q: I have charges on my Visa Check Card I don't recognize. What should I do?
A: If you suspect unauthorized transactions, please call Accounts Services during business hours at 785-865-1000 or toll-free at 877-226-2351 after hours to have your card closed as soon as possible. For more information about the charges, contact us at any bank location during business hours.
Q: My Visa Check Card will expire soon. When will my new card be sent to me?
A: Your new card will be mailed to your address two to four weeks before your current card expires.
Q: How much can I purchase each day with my Visa Check Card?
A: The daily purchase limit on your Visa Check Card is $1,500 per business day.
Q: How much can I withdraw from an ATM using my Visa Check Card or ATM Card?
A: The daily ATM withdrawal limit is $300 per business day. The ATM withdrawal limit is separate from your purchase limit.
Q: Do you sell Visa Gift Cards?
A: Yes, Visa Gift Cards can be purchased at all of our bank lobbies for any amount up to $1,000. Visa Gift Cards are a great alternative to cash, and can be used anywhere Visa is accepted. They are convenient, secure, and can be replaced if lost or stolen.
E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.