Q: How private and secure is banking online with Douglas County Bank?
The privacy of communications between you (your browser) and our servers is ensured via encryption
. For more information, please visit our SECURITY SITE
Q: What is encryption, and how does it make everything more secure?
Encryption scrambles messages exchanged between your browser and our Online Banking server. Basically it is a way to rewrite something in a code, which can then be decoded later with the right key. For more information, please visit our SECURITY SITE
Q: How secure is submitting online applications on your Web site?
Completing and submitting applications online is as secure as the Online Banking system. Your entire session, from beginning to end, is encrypted
. Our system supports 128-bit encryption. For more information, please visit our SECURITY SITE
Q: What is Enhanced Login Security?
A: Enhanced Login Security is a form of MFA (Multifactor Authentication) and is our online security feature that will provide you with additional protection when logging into Online Banking. It will allow us to validate you as the true owner of your account by recognizing not only your login information but also your computer. If you choose to add this extra security, a secure cookie will be placed on your computer. This will allow us to recognize the computer you're logging in with. For every login after you add extra security to your computer, the secure cookie is validated along with your Username and Password, and you will therefore not be asked to answer an additional security validation question. If you are logging in from a computer that you have not added extra security to, the computer will not be recognized and we will request you answer a security validation question to authorize access to your online banking.
This secure cookie is only used by Douglas County Bank to validate your identity and does not contain any personal information.
Q: Can I find more detailed information regarding Enhanced Login Security?
A: Yes. Login to online banking, click on User Options, then choose 'Enhanced Login Security.' On the right side of the page is a link titled "What is Enhanced Login Security?"
Q: What is Multifactor Authentication?
A: Multifactor Authentication (MFA) protects against online fraud by providing an additional end user authentication factor beyond the username and password. MFA will include the use of both these forms of identification, but also requires additional credentials by utilizing Enhanced Login Security.
The enhanced security technology will protect your accounts from unauthorized access by recognizing not only your password, but your computer as well. If our system doesn't recognize your computer, we'll ask you to answer validation question(s) as an additional line of defense to prevent unauthorized access.
Q: Do you have any information on end-user computer security?
Yes. Download our computer security pdf
for security suggestions for helping to protect your home computer. Or visit our Protect Privacy
micro-site to learn how you can help protect yourself against fraud and identity theft.
E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.