Q: How do I sign up for e-Statements?
After logging in to Online Banking
, choose "e-Statements" from the top menu. Click on the "enter" button under the e-statements section to apply. When your next statement is cut, we will notify you via email, and you may pick up your statement by logging into online banking and returning to the e-Statement tab.
Q: Is there a cost for e-Statements?
A: No, e-Statements are available to all Online Banking customers for free.
Q: If I have e-Statements will I continue to receive a paper statement in the mail?
A: Normally paper statements are discontinued after you begin receiving e-Statements. However, we can arrange to send both if needed.
Q: I just signed up for e-Statements, but I can't see any of my statements!
A: You will not see your first e-Statement until the date of your regularly scheduled statement cycle. For example, if you signed up for e-Statements on the 20th, but your statement normally mails out to you on the 1st of the month, you will see your first e-Statement on the upcoming 1st of the month.
Q: Does having e-Statements allow me to view previous statements?
A: Yes. After you begin receiving e-Statements you will begin to accumulate up to 13 previous statements. e-Statements are available to download to save as a permanent record on your computer.
Q: I'm having trouble downloading my statements.
You need the free Adobe Reader software to download statements. Click the icon below to be taken to Adobe's website, where you can download Adobe Reader for free.
E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.