Q: Are Douglas County Bank checking and savings accounts FDIC insured?
Yes, the Federal Deposit Insurance Corporation (FDIC) insures all Douglas County Bank deposit accounts for up to $250,000.
Deposit insurance temporarily increased from $100,000 to $250,000 per depositor through December 31, 2013. Your FDIC insurance coverage can exceed $250,000 depending upon the ownership listed on your accounts. For more information on coverage please visit the FDIC Web site
Q: Where are your bank facilities and ATM machines located? What are the hours of operation?
Q: What products can I apply for online?
You can apply online for any personal checking, savings, money market account, or Visa Check Card. You may also apply online for personal or mortgage loans. Visit our e-Banking
page for quick links to any of these applications.
Q: Can I apply for an account online if I don't live in the United States? What if I live in the United States but I am not a citizen yet?
At this time we only accept online account applications from persons residing in the United States with valid U.S. tax identification numbers, such as Social Security numbers. If you have questions or want to discuss your situation, contact us
Q: What are options for reviewing my account transactions?
We have three easy ways to access your account information.
- Online Banking offers access to your account information 24 hours a day, seven days a week.
- e-Statements allow you to quickly view, print or download your monthly account statement.
- Call our 24-Hour Account Line anytime, anywhere at 785-865-7676 or toll-free 888-865-7676.
Q: How do I update my contact information or change my address?
- Change your phone number by calling our account services department at 785-865-1000, or emailing us at firstname.lastname@example.org.
- Update your address:
Download and complete an address change form
and mail it to Douglas County Bank, P.O. Box 429, Lawrence, KS 66044-or fax to Account Services at 785-865-1077. (do not email this form)
- Stop by any of our seven locations.
Q: Are wire transfers possible to and from my Douglas County Bank accounts?
Yes, we can process both domestic and international wire transfers.
- To send a domestic wire we'll need the ABA routing number of the receiving bank, along with the beneficiary account name and number.
- To receive an incoming wire, the sender will need to know our ABA routing number (101114646).
Please contact our Wire Transfer Department at 785-865-1038 for information on sending or receiving a wire transfer, or for more information on international wires.
Q: What is Douglas County Bank's routing (ABA) number?
A: Our ABA routing number is 101114646.
Q: If I e-mail the bank at email@example.com, when will I receive a response?
A: We respond to e-mails received Monday through Friday within 24 hours. E-mails received on non-business days will be reviewed the following business day. You may contact Account Services at 785-865-1000 Monday through Friday from 8:30 a.m. to 5 p.m. for immediate assistance.
Q: How do I mail a deposit to the bank? What address should I use?
A: Endorse checks by writing your signature, your account number and "For Deposit Only" in the endorsement area on the back of each check to be deposited. Mail your non-cash deposit and a completed deposit slip to:
Douglas County Bank
P.O. Box 429
Lawrence, KS 66044-0429
Q: How do I order printed checks for my checking account?
Reorder printed checks online at www.deluxe.com
or through Online Banking
. For new check orders or orders with address changes, please contact us at 785-865-1000.
Q: What types of overdraft protection do you offer?
E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.