Douglas County Bank of Lawrence Kansas

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Please note: If you plan to enroll in Bill Pay, payments will be sent with your name as the sender; not the name of the business. Contact us to have your business name added.

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I have personal and business accounts, but only wish to access the personal accounts with this login.
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I have personal and business accounts, but only wish to access the business accounts with this login.
Business Accounts Only
I have personal and business accounts and wish to access them both under one login.
Personal and Business Accounts

Note: If you wish to enroll both your personal and business accounts, but access them separately, you will need to enroll twice, thus creating two separate logins. Choose 'Personal Accounts Only' the first time and 'Business Accounts Only' the second time.

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faq



 

Frequently Asked Questions

Android, iPhone and iPad Mobile Apps

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Q: What are the Mobile Apps? Are they free?
A: Douglas County Bank’s Android, iPhone and iPad Mobile Banking Apps are software applications available for download from the Google Play Store or iTunes App Store. The applications enable you to access your account information, transfer funds, pay bills and more from any Android, iPhone, iPod Touch or iPad device. Douglas County Bank's Mobile Apps are FREE, but data rates may apply through your wireless provider. You should check with your wireless provider if you aren’t sure whether additional fees might apply.
Q: How do I use the Mobile App? Will it work on my phone or tablet?
A: Search for "Douglas County Bank" from your device's app market and download the app. Once installed, open the app and enter your username and password – the same you use for Online Banking – and select the LOG IN button. No separate sign-up is required.

Compatibility (Device must have internet access – WIFI, 3G, 4G):

  • Android – Our Android App is compatible with nearly all Android phones running Android version 1.6 and up. An app for Android tablets is currently in development.
  • iPhone – Our iPhone App is compatible with any iPhone or iPod Touch running iOS version
  • iPad – Our iPad App is compatible with any iPad running iOS version
Q: Is it safe to bank using the DCB Mobile Apps?
A: There is an inherent risk to conducting any type of business on the internet. We have implemented the following security policies within Mobile Banking to help protect your privacy:

  • You are required to authenticate yourself on each individual mobile device using the same information from online banking.
  • All communication between your mobile device and the mobile banking server is encrypted.
  • You password and account information are never stored on the mobile device.
  • All account numbers are partially truncated.
  • You are automatically logged out of the app after 10 minutes of inactivity.
  • You are unable to set up new bill pay payees with Mobile Banking.

Further recommendations to help keep your mobile device secure:

  • Download a reputable anit-virus app, if available, from your device’s app store. Some security apps offer the ability to wipe your phone, shut it down, and/or locate your device if lost or stolen.
  • Never store your own passwords on your device.
  • Utilize a password to unlock your device.
  • Educate yourself on internet security and identity theft. You can start by visiting our e-Security page.
  • If your device is lost or stolen, contact the police and your wireless carrier immediately.
Q: Is a password needed for the Mobile App? Is a separate sign-up required?
A: For your security, you will need to enter a username and password to login to the Mobile App. You will use the same login information you do for online banking. No separate Mobile App sign-up is required.
Q: How much transaction history can I see?
A: When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions going back to 180 days.
Q: What different kinds of funds transfers are available?
A: You are able to make transfers between the account you have enrolled for online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your device, nor can you change or remove a scheduled transfer this way.
Q: Why can't I access the Pay Bills tab? Can I enroll for Bill Pay from my phone/tablet?
A: If you cannot access the Pay Bills tab, this means you have either not yet enrolled for Bill Pay, or have not yet set up any payees (people or companies you want to pay). At this time, for security reasons, you are unable to enroll or set up new payees from within the app; however, you can quickly and easily do so by going to our website's homepage and logging into Online Banking. Once there, click on the Bill Pay tab to get started. Once you've set up payees, you will be able to schedule and edit payments from within your app.
Q: Can I view or edit pending payments? Can I view completed payments?
A: You can see a list of pending payments by selecting the Pay Bills tab. You can remove a pending payment but you cannot change it at this time. To remove a pending payment, select the payment you want to remove and select the Cancel Payment button. Then confirm that you want to cancel the payment.

You can view completed payments on the payee list. You are able to view the last completed payment associated with each payee.
Q: What does the "Remember Me" checkbox do?
A: Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.
Q: My session timed out pretty quickly, can I change the timeout value?
A: Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the Mobile App login page displays with a "Session Expired" message.
Q: Is help available through my mobile device?
A: Click the Contact Us tab to find our support phone number 785-865-1000 and email address dcb@douglascountybank.com. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

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Mobile Web Banking

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Q: What is Mobile Web Banking? Is it free?
A: Mobile Web Banking is a service that enables you to access your account information, conduct transfers, and pay bills from any mobile device that has web browsing capabilities and an active data plan. No sign-up is necessary, but you must already be enrolled in Online Banking. If you do not already bank online - ENROLL NOW or LEARN MORE.

Mobile Web Banking from Douglas County Bank is FREE, but you are required to subscribe to a data plan through your wireless carrier. You should check with your wireless provider if you aren’t sure whether additional fees might apply.
Q: How do I use Mobile Web Banking? Will it work on my phone?
A: To use Mobile Web Banking, all you have to do is open a browser and enter m.douglascountybank.com. Enter your username and password – the same you use for Online Banking – and select the LOG IN button. No separate or different registration is required. Answer any additional security questions (if needed) then select the CONTINUE button.

Mobile Web Banking will work on any mobile device with web browsing capabilities and an active data plan through a wireless carrier. It is available to all users enrolled in Online Banking. You must also own a mobile device with web browsing capabilities and subscribe to a data plan through your wireless carrier. The service works on all major mobile providers in the U.S., including but not limited to:

  • Alltel
  • AT&T
  • Cellular One (Dobson)
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile
Q: I'm having trouble with my Enhanced Login Security question.
A: To reset your secret question and answer, login to Online Banking from a personal computer and click on USER OPTIONS in the upper right. Next, select LOGIN SECURITY - CHANGE CHALLENGE QUESTIONS and follow the instructions. Once you're done, try logging in from your mobile device again. If you have locked yourself out or need further assistance, Contact Us.

Tip: The answer to your security question is not case sensitive (e.g., Pine is the same as pine). However, it must be in the same format that was originally used (e.g., 1/2/10 is not the same as 01/02/2010 or Jan 2, 2010). When setting up the question and answer, try to select an answer that only you know and should be able to remember.
Q: What does the 'Remember this phone' checkbox do?
A: Selecting the REMEMBER THIS PHONE checkbox activates extra security for your phone so you don’t have to enter the security challenge questions when accessing Mobile Web Banking using that phone. You also have the option to REMOVE EXTRA SECURITY FROM THIS PHONE, if needed, when you get inside Mobile Web Banking.
Q: How much transaction history can I see in Mobile Web Banking? How do I view transaction details?
A: When you select an account name link on the Accounts tab, up to 15 transactions display for the last 10 days - scroll down to see all of them. Select the MORE HISTORY button to view more transactions; or, to see transactions for a different time period use the CHANGE DATE RANGE 'to' and 'from' fields entering the date as MMDDYYYY with no punctuation, then select the GO button. To view account history further back, login to Online Banking from a personal computer, where account history is stored for up to six months.

To view transaction details, simply click the payee name (e.g., Target) from the Transaction History page. You can view Date, Amount, Type of Transaction, Reference #, Store name and ID. Check images are not available for viewing at this time within Mobile Banking.
Q: What types of funds transfers are available? Can I edit scheduled transfers?
A: If you have more than one account in Online Banking, both immediate and scheduled transfers are available. On the transfer tab you can enter an immediate transfer between your accounts using the TRANSFER NOW feature. Or to schedule a future transfer, use the SCHEDULE TRANSFER link.

To edit a scheduled transfer, go to the Schedule Transfer page, scroll down and select the EDIT SCHEDULED TRANSFER link to change the Amount, From Account, To Account or Date for any future dated one-time transfer. You can also select the DELETE SCHEDULED TRANSFER link to remove a future-dated one-time transfer.
Q: Why can't I access the Bill Pay tab? Can I enroll for Bill Pay from my phone?
A: The Bill Pay tab is only enabled for users that have signed up for Bill Pay within the Online Banking application on a personal computer and have set up one or more payees (people or companies you want to pay). Once you have signed up for Bill Pay and added payee(s) from a personal computer, selecting the BILL PAY tab from your mobile phone will open the MAKE A PAYMENT page.

You cannot enroll for Bill Pay from your phone. You must access Online Banking using a personal computer, click the Bill Pay button and enroll there. You may have automatically registered for Bill Pay when you signed up for Online Banking. If so, all you need to do is set up one or more payees (people or companies you want to pay) to get started.
Q: How do I make a payment using my phone?
A: Select the Bill Pay tab and review the PAY FROM account (to change it, select another account from the dropdown field and select the CHANGE button). Then select a payee name link from the list and enter the AMOUNT of the payment and the date to send the payment (as mmddyyyy), then select the PAY button. A confirmation message is then displayed, select OK to continue.
Q: Can I view and edit pending payments? Can I view completed payments?
A: PENDING PAYMENTS - Yes, you can view and edit pending payments:

  • TO VIEW - Select the PENDING PAYMENTS link on the Make a Payment page. You can see up to 10 pending payments closest to today's date. Scroll down or use the VIEW MORE button to see additional payments.
  • TO EDIT - From the Pending Payments page, scroll to the payment you want to change and select the DETAILS link. On the Payment Details page select the EDIT button. Then change the amount, payment date, pay from account or payment category as needed and save your changes.
  • TO CANCEL - From the Pending Payments page, scroll to the payment you want to remove and select the CANCEL link. Then confirm that you want to delete the payment.
COMPLETED PAYMENTS - To view completed payments on your phone, select the PAYMENT HISTORY button on the Make a Payment page. You will see the most recent 10 payments that have been made. Use the MORE HISTORY button to see additional payments, a maximum of 90 days in the past. The details provided include the payee name, payment date, amount and "From' account.
Q: Is it safe to bank using the Mobile Web Banking service?
A: There is an inherent risk to conducting any type of business on the internet. We have implemented the following security policies within Mobile Banking to help protect your privacy:

  • You are required to authenticate yourself on each individual mobile device using the same information from online banking.
  • All communication between your mobile device and the mobile banking server is encrypted.
  • You password and account information are never stored on the mobile device.
  • All account numbers are partially truncated.
  • You are automatically logged out of the app after 10 minutes of inactivity.
  • You are unable to set up new bill pay payees with Mobile Banking.

Further recommendations to help keep your mobile device secure:

  • Download a reputable anit-virus app, if available, from your device’s app store. Some security apps offer the ability to wipe your phone, shut it down, and/or locate your device if lost or stolen.
  • Never store your own passwords on your device.
  • Utilize a password to unlock your device.
  • Educate yourself on internet security and identity theft. You can start by visiting our e-Security page.
  • If your device is lost or stolen, contact the police and your wireless carrier immediately.
Q: Is help available through my mobile device?
A: For help regarding Douglas County Bank’s Mobile Web Banking product, contact Customer Service by phone (785) 865-1000 or email dcb@douglascountybank.com. For help regarding your mobile device and/or wireless internet connectivity, contact your wireless carrier.
Q: My session timed out pretty quickly, can I change the timeout value?
A: Five minutes is the only timeout option. For your security and protection, when there has been no account activity for five minutes, the session times out and displays the Mobile Web Banking log in page with a SESSION EXPIRED message.

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Text Message Banking

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Q: What is Text Message Banking? Is it free?
A: Text Message Banking is a service that allows you send short text commands to 454545 and receive account information back in an instant. Our Text Message Banking service is free; however, standard text messaging fees from your wireless carrier may apply. Check with your carrier for details. Yes, you must enroll for Text Message Banking by activating your phone. To do so, have your phone with you, and login to Online Banking. Click the MOBILE BANKING AND ALERTS link, and follow the steps. If you do not already bank online - ENROLL NOW or LEARN MORE.
Q: How do I get started using Text Message Banking? Will it work on my phone?
A: You must enroll for Text Message Banking by activating your phone. To do so, have your phone with you, and login to Online Banking. Click the MOBILE BANKING AND ALERTS link, and follow the steps. If you do not already bank online - ENROLL NOW or LEARN MORE.

Text Message Banking will work on your phone as long as you have text messaging enabled with your mobile carrier and use a carrier that the service supports. (If you are unsure whether or not you have text messaging enabled on your phone, please check with your mobile carrier.)

Our Text Message Banking service works on all major mobile carriers in the U.S., including:

  • Alltel
  • AT&T
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile
Q: How secure is Text Message Banking? Why do I need to verify my phone?
A: There is an inherent risk to conducting any type of business over wireless networks. We have implemented the following security policies within Text Message Banking to help protect your privacy:

  • To activate the service, you are first required to securely log in to Online Banking. During setup, you are prompted to verify your phone, which is an important one-time step that helps to ensure the security of Text Message Banking.
  • Text messages will never contain confidential information about you or your accounts, and all account numbers are partially truncated within the messages.
  • It is not possible to transfer money out of Douglas County Bank by using the service.
  • Your text message settings can only be adjusted by securely logging into Online Banking.

Further recommendations to help keep your mobile device secure:

  • Download a reputable anit-virus app, if available, from your device’s app store. Some security apps offer the ability to wipe your phone, shut it down, and/or locate your device if lost or stolen.
  • Never store your own passwords on your device.
  • Utilize a password to unlock your device.
  • Educate yourself on internet security and identity theft. You can start by visiting our e-Security page.
  • If your device is lost or stolen, contact the police and your wireless carrier immediately.
Q: Where do I find my activation code? If I have not received it, what do I do?
A: During setup we will send you a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.

It might take several minutes to receive your code. If you feel you have waited sufficiently, you can click the RESEND CODE link. Please check your mobile device shortly for a new text message. If you still do not receive the code, be sure you entered the correct mobile number during setup. If you experience difficulties, we recommend that you complete the setup process again to obtain a new code. Not receiving the code may also be due to carrier network interference, in which case we recommend trying complete the setup process at a later time.
Q: What is a primary Text Banking account? Can I get balances on my other accounts?
A: Your primary account is the default account that we will use when you text BAL to 454545. You should select the one you will likely want to check most often. You are able to easily change your primary Text Banking account at any time. Simply return to the Mobile Banking and Alerts page in Online Banking and select the EDIT link next to your primary account information.

To get balances on your other accounts, text "BAL ALL" to 454545. We will reply with a message containing the balances of all your checking, savings and credit accounts.
Q: How do I transfer funds with Text Message Banking?
A: You can transfer funds from a designated "Source Account" into your Primary Account using the TRANS command followed by the amount; however, you must first set up your Source Account:

  1. Login to Online Banking and click "Mobile Banking and Alerts."
  2. Under the "Transfer source account" section, choose an account for funds to be transferred out of.
  3. Click "Save changes"
Once you have set up your Source Account, you can text TRANS, followed by the amount you wish to transfer, to 454545. For example: TRANS 100 will transfer $100 from your Source Account into your Primary Account. (You may also include cents; for example, TRANS 50.25) You will then receive a confirmation message. (If sufficient funds are not available in the Source Account, the message will indicate so, and suggest texting BAL ALL to receive the balances of all your accounts).

*Note: Caps are not necessary on text message commands.
Q: What is the full list of keywords I can use? Are keywords case sensitive?
A: Text any of the following keywords to 454545:

  • BAL = Primary account balance
  • BAL ALL = All account balances
  • LAST = Last 5 transactions
  • HELP = Help on keywords
  • STOP = Deactivate service
  • TRANS = Transfer funds to primary account
Keywords are not case sensitive. For example, you can type "help" or "HELP."
Q: I’ve noticed the keywords BAL CHK and BAL SAV. Why don’t these work?
A: We are not utilizing these keywords at this time. To check your balances on all accounts simply use the BAL ALL keyword.
Q: Can I receive alerts via Text Message? How do I set it up?
A: There are currently two types of alerts you can set up through Text Message Banking:

  • Weekly Balance Alerts: Receive a text with your primary account balance every Friday.
  • Low Balance Alerts: Receive a text when your primary account balance falls below a certain amount: $50, $100, $200, or $500.
    (Your primary account will automatically be checked three times daily at 8 a.m., 12 p.m., and 4 p.m. CT.)
To set up Text Message Alerts:

  1. Login to Online Banking and click "Mobile Banking and Alerts."
  2. Check the box next to "Text me when my primary account balance falls below" ..and choose an amount from the drop-down menu.
  3. Click "Save changes."
Q: What is the number I should text commands to? How long does it take to get a response?
A: Text your keywords to 454545. This (You must have already activated Text Message Banking service from within Online Banking.)

You'll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
Q: Can I change the phone number I have set up for Text Message Banking, or add another number?
A: Yes, you can do both. Login to Online Banking and navigate to the Mobile Banking and Alerts page. To change your phone number, deactivate your current cell phone and add your new cell phone number. To activate an additional phone number, click the "Activate another phone" link.
Q: How do I deactivate the Text Message Banking service?
A: You can text back "stop" to 454545 on your activated cell phone, or you can return to the Mobile Banking and Alerts page in Online Banking and click the DEACTIVATE link next to your mobile device number. Your phone will no longer receive any text messages from Mobile Banking. You can add a new phone at any time if you change your mind later.
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Please Note

E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.

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