Douglas County Bank of Lawrence Kansas

Online BankingSecurity

Here is your alert!


Forgotten Password
 

Are you enrolling personal or business accounts?

I wish to enroll my personal accounts only.

Continue


I wish to enroll my business accounts only.

Continue


I wish to enroll both my personal and business accounts
(so I can access them both under one login).

Continue

Help Help me choose

close

Does your business have a Tax ID# (EIN)?

Yes       No

Complete the enrollment form on the next page as follows:


Screen shot of enrollment form

Continue


Close

Complete the enrollment form on the next page as follows:


Screen shot of enrollment form

Please note: If you plan to enroll in Bill Pay, payments will be sent with your name as the sender; not the name of the business. Contact us to have your business name added.

Continue


Close

Which scenario
describes you?
Choose this enrollment option:
I only have personal accounts.
Personal Accounts Only
I only have business accounts.
Business Accounts Only
I have personal and business accounts, but only wish to access the personal accounts with this login.
Personal Accounts Only
I have personal and business accounts, but only wish to access the business accounts with this login.
Business Accounts Only
I have personal and business accounts and wish to access them both under one login.
Personal and Business Accounts

Note: If you wish to enroll both your personal and business accounts, but access them separately, you will need to enroll twice, thus creating two separate logins. Choose 'Personal Accounts Only' the first time and 'Business Accounts Only' the second time.

Close

Get Douglas County Bank Updates
  • Personal Banking
  • Business Banking
  • Bank My Way
  • e-Banking
faq



 

Frequently Asked Questions

Expand All
Q: What operating systems are recommended for Online Banking?
A: Recommended operating systems:

  • Windows XP, Vista, 7
  • Mac OS X

Online Banking is optimized to use with certified/recommended operating systems. By using a different operating system, you may not be able to take full advantage of all the features within Online Banking

Q: What browsers are recommended for Online Banking?
A: The following are the recommended browsers for use with Online Banking:

Recommended Browsers Download Location
Internet Explorer 8 or 9 www.microsoft.com/windows/ie/default.asp
Mozilla Firefox 4 and up www.mozilla.org/products/firefox/
Safari 5 www.apple.com/safari/download/
Google Chrome www.google.com/chrome

Online Banking is optimized to use with the above recommended browsers. By using a different browser, you may have difficulties logging in or using certain features within Online Banking.

Q: I forgot my Username or Password.
A: You can reset your password by clicking the Forgot Password link in the Online Banking login box. You'll need to provide your Username, and the correct answer to the security question.

You can reset your Username by clicking here: I forgot my Username. Please call an Account Services Representative at 785-865-1000 during business hours if you need more assistance.
Q: I know my Username and Password but want to change it.
A: Login to Online Banking and click on "User Options" at the top. Use the "Change Username" or "Change Password" links. Guidelines are included to help you meet the Username and Password requirements.

Q: I'm having trouble logging in using Internet Explorer.
A: Browsers receive frequent updates which may alter their settings, and could be affecting your ability to login even though you know your username/password. Below are the optimal browser settings for Internet Explorer 8 and 9.


Internet Explorer

Cookie and Pop-up Settings

  1. From the top of the page, select TOOLS (sometimes displayed as a GEARS icon).
  2. Select INTERNET OPTIONS.
  3. On the GENERAL tab, make sure the box next to "Delete browsing history on exit" is blank.
  4. Select the PRIVACY tab. Set the slider to MEDIUM level.
  5. Click the SITES button.
  6. In the "Address of website" field, enter: www.douglascountybank.com
  7. Click ALLOW, then click CLOSE (or OK).
  8. Still on the PRIVACY tab, click the ADVANCED button.
  9. Put check-marks next to "Override Automatic Cookie Handling" and "Always Allow Session Cookies."
  10. Select ACCEPT for "First-Party Cookies" and "Third Party Cookies."
  11. Click OK.
  12. Still on the PRIVACY tab, locate the Pop-up Blocker section and click the SETTINGS button.
  13. In the "Address of website to allow" field, enter: www.douglascountybank.com
  14. Click ADD, then CLOSE.
  15. Finish by clicking APPLY (if able), then click OK and restart Internet Explorer.


If still having trouble, check Advanced Settings

  1. From the top of the page, select TOOLS then INTERNET OPTIONS.
  2. Select the SECURITY tab.
  3. Set the Security Level slider to MEDIUM (if slider bar isn't available, click the DEFAULT LEVEL button).
  4. Click the CUSTOM LEVEL button.
  5. Under the DOWNLOADS section make sure the radio button for FILE DOWNLOAD is set to ENABLE.
  6. Under the SCRIPTING section make sure the radio button for SCRIPTING OF JAVA APPLETS is set to ENABLE.
  7. Click OK to close.
  8. Select the ADVANCED tab.
  9. Under the SECURITY section make sure the checkbox for "Do not save encrypted pages to disk" is blank.
  10. Under the SECURITY Section, check "Use SSL 2.0 and SSL 3.0."
  11. Finish by clicking APPLY (if able), then click OK and restart Internet Explorer.

 
Q: I'm having trouble logging in using Firefox.
A: Browsers receive frequent updates which may alter their settings, and could be affecting your ability to login even though you know your username/password. Below are the optimal browser settings for Firefox versions 4 and up.


Firefox

Cookie, Pop-up and Security Settings

  1. At the top left of the page, select the FIREFOX menu and click OPTIONS.
  2. Select the CONTENT icon.
  3. Make sure there are checkmarks next to "Load images automatically" and "Enable JavaScript."
  4. On the "Block pop-up windows" line, click the EXCEPTIONS button.
  5. In the "Address of website" field, enter: www.douglascountybank.com
  6. Click ALLOW, then click CLOSE.
  7. Select the PRIVACY icon.
  8. In the drop-down menu "Firefox will:" choose USE CUSTOM SETTINGS FOR HISTORY.
  9. Click the EXCEPTIONS button.
  10. In the "Address of website" field, enter: www.douglascountybank.com
  11. Click ALLOW, then click CLOSE.
  12. Select the ADVANCED icon, and click on the ENCRYPTION tab.
  13. Make sure there is a checkmark next to "Use SSL 3.0."
  14. Finish by clicking OK and restart Firefox.

 
Q: I'm having trouble logging in using Google Chrome.
A: Browsers receive frequent updates which may alter their settings, and could be affecting your ability to login even though you know your username/password. Below are the optimal browser settings for Google Chrome.


Chrome

Cookie, Pop-up and Security Settings

  1. At the top of the page, select the WRENCH icon, then OPTIONS.
  2. Select UNDER THE HOOD from the column on the left.
  3. Under the PRIVACY section click the CONTENT SETTINGS button.
  4. Under the COOKIES section, make sure the radio button is set to "Allow local data to be set."
  5. Under the COOKIES section click the MANAGE EXCEPTIONS button.
  6. In the "Hostname Pattern" field, enter: www.douglascountybank.com
  7. Make sure the "Behavior" drop-down box is set to ALLOW and press Enter.
  8. Click the grey x in the upper right to close the page.
  9. You should be back to the CONTENT SETTINGS page.
  10. Under the JAVASCRIPT section, make sure the radio button is set to "Allow all sites to run JavaScript."
  11. Under the POP-UPS section click the MANAGE EXCEPTIONS button.
  12. In the "Hostname Pattern" field, enter: www.douglascountybank.com
  13. Make sure the "Behavior" drop-down box is set to ALLOW and press Enter.
  14. Finish by exiting all pages and restarting Chrome.

Additional Setting for Older Versions of Chrome Only

  1. At the top of the page, select the WRENCH icon, then OPTIONS.
  2. Select UNDER THE HOOD from the column on the left.
  3. Scroll down. Under the SECURITY section, make sure there is a check-mark next to "Use SSL 3.0."
  4. Exit all pages and restart Chrome.

 
Q: I'm having trouble logging in using Safari.
A: Browsers receive frequent updates which may alter their settings, and could be affecting your ability to login even though you know your username/password. Below are the optimal browser settings for Safari versions 4 and up.


Safari

Cookie and Security Settings

  1. At the top of the page, select the SAFARI menu (shown as a GEARS icon for Windows users).
  2. Select PREFERENCES.
  3. Select the AUTOFILL icon.
  4. Make sure the checkbox for "User names and passwords" is blank.
  5. Select the SECURITY icon.
  6. Make sure there are checkmarks next to "Enable plug-ins," "Enable Java" and "Enable JavaScripts."
  7. Make sure there is a checkmark next to "Ask before sending a non-secure form to a secure website."
  8. Select the PRIVACY icon.
  9. Under the BLOCK COOKIES section, choose "From third parties and advertisers." (For older versions of Safari, click the SECURITY icon again, and under the ACCEPT COOKIES section choose "Only from sites I visit").
  10. Close the PREFERENCES window and restart Safari.

 

Q: I want to add more of my accounts to Online Banking. What do I do?
A: Login to online banking and navigate to the "Customer Service" tab. Click on the "Add/Remove Accounts" form. This will submit a secured request to us.

You may also contact an Account Services Representative at 785-865-1000 during business hours. We would be happy to assist ynou.
Q: How much account transaction history can I see?
A: Once you first login, you can see up to three months of account history. After that Online Banking will accumulate account history for up to six months.
Q: What's the difference between account balance and available balance?
A: Account balance is the balance at the end of the previous business day. Available balance is the current balance reflecting any pending transactions not yet posted.
Q: Will my Online Banking Username/Password become inactive if I don't use it for a period of time?
A: Yes, for security purposes your Username/Password will become inactive after six months of non-use. If you wish to access online banking again you will need to re-enroll.
Q: How do I export into Quicken?
A:
  1. From within Online Banking, go to Account Access and click on Export.
  2. Choose the source account and the date range you wish to download.
  3. Choose Quicken Financial Exchange as the export format, and click Download Data.
  4. A screen will pop up. Follow the Quicken instructions.
  5. To search for help with Quicken, visit the Intuit Web site at http://www.intuit.com/support/

Q: Enhanced Login Security: What is it?
A: Enhanced Login Security is a form of MFA (Multifactor Authentication) and is our online security feature that will provide you with additional protection when logging into Online Banking. It will allow us to validate you as the true owner of your account by recognizing not only your login information but also your computer. If your computer is NOT recognized, you will be required to complete an extra security step by receiving a one-time access code).

If you choose to set your computer to PRIVATE, a secure cookie will be placed on your computer. This will allow us to recognize the computer you're logging in with. For every login after you've set your computer to PRIVATE, the secure cookie is validated along with your Username and Password, and you will therefore NOT be prompted to receive a one-time access code. If you are logging in from a computer that you have not set to PRIVATE, the computer will not be recognized; therefore, after entering your Username and Password you will be prompted to receive a one-time access code as an extra security step.
Q: Enhanced Login Security: What happens when I set my computer to PRIVATE or PUBLIC?
A: The first time you login to online banking you will see the following: "Save time! Do you want to skip this step when loggin in from this computer?" You have the option to set your computer to PRIVATE (by choosing YES) or PUBLIC (by choosing NO).

If you click YES: You will able to login from that computer entering your username and password only; in other words you will NOT be prompted to receive a one-time access code every time you login. We recommend choosing this option if this is a PRIVATE computer (such as your personal work or home computer) and you will be logging in from this computer on a regular basis. This is not restricted to one computer; you can set multiple computers as PRIVATE.

If you click NO: You will still enter your username and password to login to online banking, but will also be prompted to receive a one-time access code every time you login. We recommend choosing this option if this is a PUBLIC computer (such as a library, school, or friend's computer) and you will NOT be logging in from this computer on a regular basis.

You can easily change these settings at any point in the future. To do so, login to online banking, click the "User Options" link in the upper right, then choose "Enhanced Login Security."

Q: Enhanced Login Security: How do I set up or change how I receive my one-time access code?
A: The first time you login to online banking you will see a Login Security Setup page. Follow the directions and indicate how you wish to receive your one-time access code: text message, voice call, and/or email. Remember, you will not have to receive a one-time access code every time you login if you set the computer to PRIVATE.

You can easily change these settings at any point in the future. To do so, login to online banking, click the "User Options" link in the upper right, then choose "Enhanced Login Security."

Q: Enhanced Login Security: I'm not receiving my one-time access code, what should I do?
A: In the box where you would enter your access code once you have received it, click the link titled "I need it to be sent again." If you are using a cell phone, make sure you have reception. If using email, make sure the access code didn't get filtered into your junk mail folder. If you are still experiencing difficulties, contact us at 785-865-1000 during business hours and we can give you a one-time access code over the phone.

Once you have successfully logged into online banking, check the accuracy of the phone numbers and/or email addresses you have elected to receive one-time access codes. To do so, click the "User Options" link in the upper right, then choose "Enhanced Login Security."

Q: Enhanced Login Security: When logging in, I continue to be asked how I would like to receive my one-time access code even though I have set my computer to PRIVATE.
A: This is probably occurring because the secure cookie that was placed within your browser has been deleted. This can happen if you delete cookies from your machine. This is a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks.

In order to use this feature without being asked to receive a one-time access code at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked to receive a one-time access code at each login. You can check your browser's cookie settings by following the instructions in the Q and A's listed above that correspond to your specific browser.

Back to top



Please Note

E-mail to us from you is not encrypted. For your security, DO NOT send sensitive information-including account numbers-via e-mail. We never request sensitive information - account number, username, Social Security Number or password-via e-mail. Please contact us immediately if you receive such a request.

Copyright © 2014 Douglas County Bank

Home | Our Story | Terms of Use |Privacy Policy | Helpful Links | Calculators | Site Map
FDICEqual Housing Lender